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FAQ's

Here are the answers to some of the questions we are regularly asked by our customers.

Q1. Do I have to be a trade customer to open an account?

Answer: Yes Armstrong Products only supplies to trade customers.

Q2. Can I open a credit account?

Answer: New customers are placed on a pro-forma account initially until we have an idea of how the account is progressing. As an incentive we do offer Pro-forma customers a 5% discount on all orders.

Q3. How can I make payment?

Answer: Payment can be made over the telephone by card, cheque or bank transfer depending on how quickly you would like to receive your order.

Q4. Can I order personalised centres and labels over the telephone?

Answer: No sorry all personalised items do have to be ordered in writing to make sure all the details are correct. E-mail, fax or letter are all acceptable methods of ordering.

Q5: Do I need to have good quality artwork to order personalised items?

Answer: If you have an artwork, please send it to us and we will make sure it is suitable for the process used, if not just send us a simple sketch of what you would like and we will do the artwork for you.

Q6: What electronic formats do you accept?

Answer: Just about anything. Mac or PC, if you have a file we can almost certainly open it. Email it over and we will check it. We use Corel draw for most of our PC work and it imports just about anything, but *.PDF, or *.JPG, are the most common.

Q7. How will my order be sent?

Answer: All orders are despatched by the cheapest method, unless requested otherwise. Small items are sent by 1st Class Post. Larger or more heavier orders are sent by overnight carrier with a delivery time of up to 4pm the next day. Timed deliveries are available if needed, please ask for details.

Q8. What are your terms and conditions?

Answer: We only supply to trade customers. Please click here for our full terms and conditions.

 

Opening Hours

Mon-Thur 8.45am to 5.00pm
Fri 8.45am to 3.30pm

How to find us

Armstrong Products Ltd,
Unit 2 Dellmey House,
St. Andrews Road,
Huddersfield, West Yorkshire, HD1 6PS.

Telephone: 01484 516040
Fax: 01484 519378
International: +44 1484 516040
email: sales@armstrongproducts.co.uk

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